Yes. Payments are safely treated by Stripe. Your banking information is never saved on our website. Furthermore, all provided information is secured via SSL to assure their confidentiality. You will find the padlock symbol in our navigator which confirms we use a valid security certificate.
Whether it is regarding the style or the size of your uniform, you have 15 workdays following the reception of your order to make a claim. You will have to take in charge the fees to send us the merchandise and Carolyn Design will take in charge the fees to return it back to you.
To make a return, you must have an authorization number.
Please refer to our tab concerning our guarantee and return policies.
Our quality control department rigorously inspects our products before any of them is shipped. Carolyn Design guarantees its uniforms up until 180 days as part of normal use. In the case where one of our products has defects, please refer to our tab concerning our guarantee and return policies.
You must count 3 to 5 workdays for the shipment of the products we have in inventory. If your order contains an article in production, one of our customer service agents will contact you to let you know the delays.
Carolyn Design ships all around the world.
When your order is shipped, you will receive an email containing a tracking number which will allow you to follow your order on Canada Post’s website.
You can pay with a credit card, Visa or MasterCard.
If you need to cancel or modify your order, you must communicate with our customer service at 450 474-4040 ext. 227 Monday to Friday from 8:00 to 16:00 or by email at firstname.lastname@example.org
You can have more information about us and our promotions by subscribing to our Carolyn Design’s newsletter.
It is possible for an article not to be on our website even if you have seen it before. Our inventory may have passed. It is always possible for you to communicate with our customer service for more information.
Some styles are not available in every size or colour. It is possible for us to make special productions. We invite you to communicate with our customer service at 450 474-4040 ext. 232 Monday to Friday from 8:00 to 16:00 or by email at email@example.com
We offer a discount on online orders over 1500$. For more information feel free to communicate with us at 450 474-4040 ext. 224 Monday to Friday from 8:00 to 16:00 or by email at firstname.lastname@example.org